FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Here are some commonly asked questions to help you navigate our online store. If you have any additional queries, feel free to reach out by emailing us at info@hardingandgriffin.com.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
What is your return policy?
Our return policy is detailed in our Refund Policy. If you have questions about a specific return, please contact our customer service team.
What do I do if an order is delayed, missing or damaged?
Please refer to the Shipping and Delivery section in our Terms and Conditions.
Do you offer layaway?
We do! Please see our layaway policy for all the details. Please email us to arrange at info@hardingandgriffin.com.
Can I reserve an item?
Please contact us if you would like something reserved. Items can be reserved with a non-refundable deposit.
Do you gift wrap?
We do! We gift wrap every order as we believe that even if you are buying for yourself, every item deserves to be treated as a special gift!
Is Harding and Griffin on social media?
We are! We have accounts on The Antique Collector app, Instagram (@hardingandgriffin) and Facebook. Find us there for our latest acquisitions, we’d love to see you!
How do I care for my jewellery?
Antique and vintage jewellery needs to be treated with care. Please store it in its presentation box or pouch when not being worn. Keeping items separated in storage will limit wear from rubbing against one another.
Please remove jewellery when washing your hands, showering and bathing, gardening, heavy lifting, exercising etc. Also keep them from water, soap and lotions as these may cause damage.
To clean antique and vintage jewellery, wipe them regularly with a soft cloth.
Certain antique pieces are not suitable for everyday wear due to the hardness or brittleness of certain gemstones, and the age and construction of certain pieces.
If you would like any further advice on how to care for your jewellery or whether a piece of jewellery is right for you and your lifestyle, please don’t hesitate to contact us and we will be happy to help.
How do I contact customer service?
For any inquiries or assistance, please email us at info@hardingandgriffin.com or fill out the enquiry form on the website. We will endeavour to respond as soon as possible but please be aware of any difference in time zones if you are contacting us from outside the UK.